How Hosted PBX is Beneficial and What are Its Key Features?

Hosted PBX system,also known as a cloud PBX/hosted phone system, provides a reliable platform where businesses can easily communicate with their customers.

Hosted PBX systems are being rapidly adopted by businesses of all sizes, whether small or big. Everyone is leveraging the advantages of cloud PBX and moving towards business growth.

Let’s find out from the below infographic and know what features make the hosted phone system a more reliable business solution.

Take a look at the below points that explain hosted phone benefits. 

1. Cost Saving

With a cloud PBX solution, you don’t need to buy sophisticated hardware as your entire phone system is hosted & managed in the cloud.

You only need a communication device like a mobile phone, computer system, PBX, laptop with an internet connection, and you are ready to make and receive calls.

Also, a hosted phone solution offers customizable business plans in which you can select the required features as per your business requirements.

Additionally, these systems provide “pay as you go” plans that ensure you pay only for the ones you use.

In all, a hosted PBX is the most reliable solution at a much lesser cost than any other communication solution, which makes it the perfect choice for businesses.

2. Scalable Solution

Business requirements get unpredictable; their needs depend upon the circumstances. So, always look for those solutions that can be upscaled or downscaled whenever required.

Cloud PBX system allows businesses to add or remove telephone lines based on business requirements. You can notify your needs to your service provider and increase or decrease telephone lines for calling operations.

3. Business Continuity

Hosted phone system eliminates geographical barriers by offering a remote work environment. Agents from different locations can work together and share files as all the data is available in the cloud & accessible from anywhere. This improves team collaboration and helps to maintain business continuity.

Also, in case of a disaster or any other unwanted situation, you can easily access your data files and ensure a smooth work environment. With a hosted PBX solution, you don’t need to worry about data loss; all your data will remain secure as it is stored in the cloud.

4. Real-Time Monitoring

It is difficult to maintain all agents’ performance records and analyze their work records manually. With cloud PBX phone solutions, you can assess the agents’ work in real-time and can monitor their activities without hindering their tasks.

You can listen to agents’ live calls and find out whether they can resolve issues efficiently.

Also, hosted phone solutions give you an option to barge & whisper, in which a manager can share his/her feedback on the live call. While barging, the manager can talk to both agent & customer, whereas in whispering, the manager can help in seamlessly resolving issues on a live call without the knowledge of the customer.

Hosted PBX offers a plethora of benefits when compared to traditional phone systems. With a cloud PBX solution, it is easy to reach your targeted audience and create a brand image.