Why is PBX VOIP increasingly becoming a business imperative?

Most of the small and medium business enterprises are using Hosted PBX for communication. This major switch to this hosted channel is by the SMBs and the reasons that back this switch are mainly the costs and integration with the existing business phone system.

There are two ways through which one can use the traditional phone system with the contemporary hosted communication solutions and these include dedicated routers and the adapters, usually known as ATA. These devices help integrate the VOIP channel to POTS through the conversion of incoming analog signals to digital signals and transmitting them over the internet powered packet-switched network.

The use of Hosted PBX systems is becoming a business imperative due to the following features that prevent the loss of potential business opportunities:

Call Hunt

This feature rotates the call as per a certain priority of numbers that can be set in the system. One may also set the number of times one wants each number to ring in the defined priority.

Call Forwarding

There is always a possibility that you are not free to receive the calls. In that case, you may redirect the call to some other extension that is free to answer the calls. This option can be set in advance and can be changed as per the priorities of day and night.

Interactive Voice Response

The presence of this feature in Virtual PBX offers a warm welcome to callers and guides them through a proper channel from where they may be directed to the desired destination thereby preventing loss of time and manual resources.

Voicemail

This feature of Small Business PBX ensures that all the messages are maintained in the form of voicemail in case some important calls are missed. This helps in connecting to potential users whose calls are accidentally missed out.

Call Parking

The use of mobility provided by Hosted PBX VOIP enables the calls from one phone to be parked and then retrieved from a different phone thereby attending to the client’s call even while on the move.

The Real PBX is one of the most dominant players in delivering Hosted PBX services through a secure channel that is easy to implement. The use of these services provides the desired level of flexibility and mobility to small and medium scale enterprises thereby extending business profitability to a better range. We ensure that our services meet the highest of standards and our round the clock support ensures that any problems arising in the channel are resolved as soon as possible.