On 7th March 1876, a patent for revolutionary incredible invention – ‘The Telephone’ was received by 29-year old innovator and engineer Alexander Graham Bell. Since that day, telecommunication industry has been transforming at a rapid speed. Key drivers of this transformation are harmonization, customer focus and simplification. In order to prosper in the ICT race, telecom operators are altering and modifying their present networks and operations.
Over the past decade, there has been immense progress in the business communication industry. The biggest buzz in the telecom industry – VoIP is successfully making its way in almost every industry ranging from airlines, hotels to large software firms. This new path of technology isn’t designed simply for making outdated calls cost-effectively; VoIP has the ability to deliver real-time voice to standard telephones. What makes it special is its potential to turn speech into digital data packets that can be manipulated, stored, copied, searched, merged with other data, and transmitted to virtually any device that connects to the internet.
The reach of VoIP benefits is not just limited to cost savings, immediate access to experts and reduced expenses on travelling. VoIP technology’s endless benefits can help SMBs to simplify business processes. Let’s check out some of the benefits of VoIP technology;
Reliable and Easy Call Management:
Services related to voice, such as call forwarding, caller-ID, follow-me roaming and broadcast messaging can be managed easily. Revision or up gradation is possible as required by the employees. Productivity can be enhanced and business activities can be sustained easily.
Improved Customer Service:
Customer service staff can easily connect to the web users by incorporating a ‘click to call’ button on the website. Incorporating customer relationship management software can help to trigger automatically screen pops with contact history, call drops and account information. Easy call routing and faster response to incoming calls helps to build a strong customer-client relationship.
Wireless LAN makes it possible to connect mobile devices such as smartphones and PDAs to your VoIP system. Appropriate security measures such as encryption or firewall enables carrying information securely via wireless LAN. Instant communication with the desired customers and clients is possible.
VPN for VoIP:
Connectivity can be simplified with VoIP VPN solution. VoIP allows SMBs to improve their efficiency and successfully migrate to VOIP networks with minimal overhead costs. VPN for VoIP enables high-quality voice and uninterrupted connection worldwide. Secure communication can be guaranteed as VPN is encrypted to prevent public access. VPN for VoIP allows a break from long-distance leased lines.
Minimal Operating Costs:
As, VoIP-enabled systems are software based. So, management and maintenance cost is reduced. Instead of installing new phone lines or using existing phone lines, the entire video and voice traffic can be carried over the internet. It is a cheap and effective way to deliver telephony services through the Internet.
“Ten years from now, more than half of mobile voice traffic is carried end-to-end using VoIP. Carriers will adopt voice services because of the increased capacity and reduced cost of delivering voice over 4G networks. Third parties will adopt a voice option for their communications hub.” said Akshay Sharma, research director at Gartner.
Such revolution in the business communication trend offers a wide variety of networking, configuration options and service plans. The gift of VoIP phone system to merge voice and data allows businesses to dispense work in innovative ways and shatter the walls that once confined the limits for growth and opportunities of businesses.