With the increment in the market economy, the level of competition has been growing all the more fierce and survival is simply based on the terms of the fitness. Most of the business organizations, especially the small and medium scale business enterprises find it difficult to survive this competition due to the lack of resources that can help them form a strong foothold in the business domain.
The SMBs are often reluctant in spending money on the telecommunication costs if they need to invest a huge cost in the setup of the system that can route these calls efficiently. Hosted phone service have evolved as the savior of the business image of SMBs through their effective integration with the toll free number.
Today, a business firm displays the corporate image if it has the power to encapsulate the latest toll free number usage. This is just a number as we consider but the impression that this number leaves on the minds of the users is one that makes it distinct from the rest of the telephonic connections in the corporate arena. The success of a business firm depends to a great extent on the way its customers perceive it. The use of 800 numbers thus makes it easier for all sorts of business organizations to set a distinctive mark for your business in the corporate sector.
The use of a 800 phone numbers by a business enterprise indicates a sense of professionalism since the clients perceive it as a symbol of financial strength. Generally, if any business enterprise maintains a channel for communication, the customers perceive it as a business enterprise that lays focus on the establishment of better customer relations. Small and medium scale enterprises have started using Hosted PBX services that provide the following communication benefits to the business enterprises:
- The setup of the toll free number system is maintained off-premise and is easily managed from a remote location through a software-based interface that can be managed from any device that supports 3G or Wi-Fi.
- Maintenance and upgrades on the system are no longer a matter of concern. It is the responsibility of the service provider to maintain a technical team that can deal with all the issues at one time.
- The freedom to scale requirements as per the business demands is one of the essential benefits of using a hosted interface for communication.
- Mobility also marks a distinction since the business employees can access communication from any part of the world, at any time through any desirable media.
- Reliability in this hosted channel ensures that you can have the freedom to perform all your interactions without the fear of any threats and attacks.
- No matter how far your offices are spread across the globe, the extensions can be configured through a single number which can then be diverted accordingly.
The use of toll free number is one of the essential activities for business firms today. The contemporary business phone system is equipped with the latest features that ensure the timely delivery of customer response along with a better business impression on the minds of the customers. The various features of Virtual PBX include call hunt, call wait, call forwarding, interactive voice response, Direct Inward Dialing, call transfer, voicemail, fax, etc. The integration with 800 numbers offers all the above benefits but the most important one that is responsible for increased ROI is the business image that this number offers.